I forgot if Tayhas has a state corporation commission and or if it regulates communications services. A quick call to the state attorney generals office will tell you who regulates your cable based data communications provider.
Minimally I would think your open for parlay with an avaricious attorney for a non delivery of service suit.
Gather up another 30 pissed abused users and file a class action for 20 million punitive.
Alternatively monitor your bandwidth and scream rape everytime it drops under your contracted rate. I have some dim recolection of a simple background monitor that keeps tabs of that and will alarm at a set percent below a set rate. IE 2% and it blinks and logs its duration. Where I saw it. That is truly a lost mystery.
Packet stream. Hmmm. If your stuff is going into Houston center, over Dallas' Aggie haven, Down to Orlando, Over to DARPA, Down to OU, out to UCLA, into NovaWorld. Your packet route stinks.
Relog into the net and see if it builds a more direct packet route.
